FAQs
View our frequently asked questions below to learn more about Canyon Hot Springs Resort and beyond.
General Information
What time can I check in?
Campsite check-in time is 1pm.
Cabin check-in time is 3pm.
What should I do if I arrive after 6pm?
Please contact us at 250-837-2420 to make alternative arrangements. You can text this number as well. Emails can also be sent to canyonhotsprings@outlook.com.
What time do I need to check out?
Check out time for campsites is 12pm. Campsites must be left clean and disposed of all trash in the garbage cans provided.
Check out time for Cabins is 10am.
Are pets permitted?
Well behaved dogs are welcomed in the campground but are NOT permitted in the cabins. We ask that all pets are kept on a leash at all times and are cleaned up after.
When is quiet time?
Quiet time is between 10pm and 8am. We ask that campers be respectful and considerate to their neighbours. This property is privately owned, and management reserves the right to evict/refuse service to any guest who don’t adhere to our policies.
What is the campfire policy?
Fires must be in designated fire pits. All fires must be contained within the size of the fire pits provided. When there is a fire ban in place, we ask that all guests adhere to the policy imposed by the Province of BC. For more information visit bcwildfire.ca.
Are you open year-round?
No, we are open in the spring and close in September.
Is there food available on site?
There are snacks, drinks, ice cream and pizza available at the office. Please note that there are limited items available.
Is there ice available?
Yes, ice can be purchased at the office.
Is firewood available?
Yes, firewood can be purchased at the office.
Is admission to the hot springs included in the price of camping?
No, admission to the hot springs is separate from camping.
Is the admission to the hot springs included in the cabin rates?
Yes, admission to the hot springs is included for cabin stays.
Which side should the hook ups be in a back-in site?
Do I need to bring anything to show my reservation?
You can show us your email confirmation email when you come into the office to check in.
When the hot springs are not open, how can we shower?
We have coin operated showers that take dollar coins that you can use at your expense.
When is the Lower Camp area open?
The lower camp area is only open during the busy season. These are great non-serviced sites to choose.
Is there laundry?
Yes there is coin operated laundry available.
Exchange for coins as well as detergent can only be provided during office hours. May, June, September is 9am-7pm and July and August 9am-8pm
Making & Changing Reservations
Can I reserve a specific site?
Reservations guarantee a specific site type and not a specific site number. If you are reserving as part of a group, we will try our best to keep your group as close together. We advise that when you make a reservation in the note section indicate the names of the other people you are camping with.
How old must a person be to reserve a site?
Persons must be at least 18 years of age to reserve a site. No minors can stay without an adult on-site.
What payment methods can I use to pay for my reservation?
When making a reservation, you can pay with Visa or Mastercard.
Do you need a credit card to make a reservation?
Yes, a valid credit card is required to make a reservation.
How do I change my reservation?
Prior to making a change or cancellation, please familiarize yourself with the reservation policies. There is a no cancellation policy for all cabin, suites, dens and lodge reservations.
For camping reservations, there is a no cancellation policy for all long weekend reservations. Reservations that are not on a long weekend require a 48-hour notice and there is a $30 cancellation fee.
Changes to your reservation can be made up to 14 days prior to your arrival for cabins and campsites. On our booking page, you can log in and manage your reservation by clicking on your name in the top right corner.
How do I cancel my reservation?
Prior to making a change or cancellation please familiarize yourself with the reservation policies. To cancel your reservation, you can go to our booking page, log in and manage your bookings by clicking on your name on the top right corner.
To cancel a campsite with more than 48 hours notice before your reservation (for not a long weekend) there is a $30 cancellation fee. If we are provided with less than 48 hours there are NO refunds.
For bookings on long weekends there are NO refunds.
We are unable to make refund exceptions for reasons including but not limited to; weather, travel delays, accidents, illness, road closure, wildlife, wildfire, and wildfire smoke. Please understand that wildfire smoke is a common occurrence in the region during the summer. Please chose to proceed with a booking based on your comfort level and understand it is not a basis for a refund.
When is the lower camp area open?
The lower camp is only open during the busy season. These are great non-serviced sites to choose.
