FAQs

View our frequently asked questions below to learn more about Canyon Hot Springs Resort and beyond.

General Information

Campsite check-in time is 1pm.

Cabin check-in time is 3pm.

Please contact us at 250-837-2420 to make alternative arrangements. You can text this number as well. Emails can also be sent to canyonhotsprings@outlook.com.

Check out time for campsites is 12pm. Campsites must be left clean and disposed of all trash in the garbage cans provided.

Check out time for Cabins is 10am.

Well behaved dogs are welcomed in the campground but are NOT permitted in the cabins. We ask that all pets are kept on a leash at all times and are cleaned up after.

Quiet time is between 10pm and 8am. We ask that campers be respectful and considerate to their neighbours. This property is privately owned, and management reserves the right to evict/refuse service to any guest who don’t adhere to our policies.

Fires must be in designated fire pits. All fires must be contained within the size of the fire pits provided. When there is a fire ban in place, we ask that all guests adhere to the policy imposed by the Province of BC. For more information visit bcwildfire.ca.

No, we are open in the spring and close in September.

There are snacks, drinks, ice cream and pizza available at the office. Please note that there are limited items available.

Yes, ice can be purchased at the office.

Yes, firewood can be purchased at the office.

No, admission to the hot springs is separate from camping.

When the hot springs are open, admission is included; however, when they are not open, there is a 10% discount applied.

The hook ups should always be on the driver’s side when you back into a site. Please ensure you have parked in the correct site.

Yes, please place your invoice from your reservation and place it on the dash of your vehicle as this is what the Groundkeepers will need to verify

We have coin operated showers that take dollar coins that you can use at your expense.

The lower camp area is only open during the busy season. These are great non-serviced sites to choose.

Making & Changing Reservations

Reservations guarantee a specific site type and not a specific site number. If you are reserving as part of a group, we will try our best to keep your group as close together. We advise that when you make a reservation in the note section indicate the names of the other people you are camping with.

Persons must be at least 18 years of age to reserve a site. No minors can stay without an adult on-site.

When making a reservation, you can pay with Visa or Mastercard.

Yes, a valid credit card is required to make a reservation.

Prior to making a change or cancellation, please familiarize yourself with the reservation policies. There is a no cancellation policy for all cabin, suites, dens and lodge reservations.

For camping reservations, there is a no cancellation policy for all long weekend reservations. Reservations that are not on a long weekend require a 48-hour notice and there is a $30 cancellation fee.

Changes to your reservation can be made up to 14 days  prior to your arrival for cabins and campsites. On our booking page, you can log in and manage your reservation by clicking on your name in the top right corner. 

Prior to making a change or cancellation please familiarize yourself with the reservation policies. To cancel your reservation, you can go to our booking page, log in and manage your bookings by clicking on your name on the top right corner.

To cancel a campsite with more than 48 hours notice before your reservation (for not a long weekend) there is a $30 cancellation fee. If we are provided with less than 48 hours there are NO refunds.

For bookings on long weekends there are NO refunds.

We are unable to make refund exceptions for reasons including but not limited to; weather, travel delays, accidents, illness, road closure, wildlife, wildfire, and wildfire smoke. Please understand that wildfire smoke is a common occurrence in the region during the summer. Please chose to proceed with a booking based on your comfort level and understand it is not a basis for a refund.

Refunds are not available for all cabin, suites, dens and lodge reservations.

The lower camp is only open during the busy season. These are great non-serviced sites to choose.

Contact Us

Still have more questions? Contact us today for more information.

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